Frequently Asked Questions & Answers Bathroom Sales Direct

If you find one of our products cheaper with any other Australian bathroom retailer Bathroom Sales Direct will match it. Just send us a direct link to website or screen shot showing the current price and where you have found it, you can email us directly at info@bathroomsalesdirect.com.au.

We aim to have the lowest possible prices however if by some chance a competitor has a price better than ours, we will match any genuine offer wherever and whenever we can.

Product and price requirements for a price match:

Product for price match must be identical and brand new in the box.

Product must be in stock or readily available with an authorised seller (no auctions, group buying sites, clearance sites, daily deals sites, run-out stock or wholesale distributors).

Product must be listed on the Bathroom Sales Direct website.

The price you want us to match must currently publicly advertised. We will match current catalogue/sale pricing only.

Price must include all costs including any shipping charges. If the advertised price is for pick-up only, we reserve the right to charge a delivery service fee. We look at the final price. That means all fees and shipping costs. If the price includes services we don’t provide, we will still match the price, but may not match the service.

We look at the final price. That means all fees and shipping costs. If the price includes services we don’t provide, we will still match the price, but may not match the service.

The best way to work this out is add the items to your cart, Click View Cart and there is a shipping calculator on that Page. Enter your Postcode, State and Suburb and it will calculate the shipping cost for you. Deliveries is calculated on location and type of products ordered. We use courier services such as Australia Post, TNT, Couriers Please, Fastway and Allied Express. Couriers do not enter your property to place the items inside. They will leave at your door or if large near a garage door. There will be instances where a 2-man lift is required and depending on the courier they might need assistance

We deliver to most areas within Australia. Someone must be present to sign off for the delivery. All items must be inspected within 48 hours of receiving, or no claims can be made.

This will depend on where you live and what has been ordered and how it has been paid.

We will keep you informed via email if there are any delays or any items are on backorder.

You are more then welcome to collect from our store. A pickup number will be generated and emailed to you when your order is ready for pickup. When you receive the pick up number you are welcome any time.

Yes. Warranties are supplied by each supplier and vary depending the supplier and product.

All our items we sell are Watermarked and meet the Australian Standard. It is illegal to sell a non-watermarked product and illegal for the licensed plumber to install. If your items are not installed by a licensed trade person or plumber this also Voids the warranty

If you’re looking for the finest bathroom supplies at the best prices, Bathroom Sales Direct is the only place to go. When you buy our bathroom supplies online, most items are dispatched on the very same day. With Australia-wide delivery and free shipping under 20kgs, we help you get to work on your renovations fast — and within budget.

Whether you’re searching for a practical bathroom vanity that will make the most of your small space or plan on fitting an eye-catching round bathtub in your family bathroom, our friendly and helpful team is always on hand to offer advice and support. Don’t hesitate to get in touch today, or check our FAQs section for instant answers to your queries.

With over 40 years of design experience under our belt at Bathroom Sales Direct, we have absolutely everything you need to build the bathroom of your dreams with unparalleled attention to detail. With a huge selection of showers, basins, baths, toilet suites, bathroom vanities, and tapware to choose from — plus a comprehensive range of commercial bathroom supplies for your business needs — we’re proud to be your one-stop bathroom supply store destination.

You’ve decided to renovate your bathroom. Congratulations! As you prepare to make your design dreams a reality, there are a few things to consider. First, take time to allocate your budget. How much can you afford to spend on the renovation, and which aspects take financial priority? Perhaps you’re set on having a freestanding bathtub or installing marble fittings. This will help to determine the scope of the project.

Secondly, think about your timeline. How soon do you need the project completed? Bathroom renovations can be disruptive, so ensure you will have access to another bathroom while the work is being done. And finally, consider the aesthetic. What kind of look are you going for? Traditional or modern? Polished or industrial?

A bathroom renovation can be a great way to refresh your home with a bit of planning. If you’d prefer to save time, conserve your effort and take the guesswork out of selecting matching bathroom supplies, why browse our range of complete bathroom packages?

Absolutely! You can buy our bathroom supplies online or in-person as per your preference. Our warehouse is located at 81 Warren Road, Smithfield, New South Wales 2164. Drop by anytime on Monday to Friday between 9.30 am and 4 pm, and a member of our team will happily assist you. Our showroom is temporary close during weekend but soon we will resume business on Saturdays.

A well-appointed bathroom requires more than just the basics. In addition to a basin and toilet, and either a bathtub or shower (or both!), there are several finishing touches that can elevate your bathroom from functional to luxurious. At Bathroom Sales Direct, we stock an extensive range of bathroom accessories, including toilet brush holders, robe hooks, soap dishes, and more. Our matching accessories come in various colours and styles to complement your existing bathroom decor.

No! While we might focus on bathroom supplies here at Bathroom Sales Direct, we also offer a range of sinks designed for kitchen use, plus laundry tubs, cabinets and other accessories for the utility room. Made from nickel, chrome, stainless steel and more, they’re engineered to be practical and durable in these settings.

Placing an order is quick and easy. As you browse the site, select your chosen product and add it to the cart. Once you’re ready to check out, fill out the required details to complete your order. Create an account with us to track your order status and history.

If you’d like to make any changes to your order after you’ve checked out, please get in touch with one of our team, and we will endeavour to accommodate your request.

Unfortunately, we do not offer overseas shipping at the moment. We apologise for any inconvenience this may cause.