💙 We Want You to Love Your Purchase!

If you change your mind, you may return the product within 30 days from the date of dispatch for a full refund (minus a restocking fee).

🚚 Return shipping costs are covered by the customer.
📦 We do not organize return shipments for change-of-mind returns.

🔹 For smaller items: We recommend using a registered postal service.
🔹 For large items: If the item was delivered on a skid or pallet, it MUST be returned on the same skid or pallet to prevent damage during transit.

✉️ To start your return, submit a return request via email at info@bathroomsalesdirect.com.au.

🔄 Exchanges

🚫 At this time, we are unable to offer direct exchanges.
🔄 If you would like to exchange an item, return the unwanted item for a refund and place a new order.

📩 Simply submit a return request, and we will process your refund (less the restocking fee) once the item is returned to our warehouse.

🚚 Goods That Have NOT Been Dispatched

⏳ Once an order is placed, it cannot usually be changed.
🔄 In some cases, depending on warehouse processing, we may be able to assist—but a restocking fee will apply.

⚠️ For made-to-order items:
🟥 Manufacturing begins 24 hours after the order is placed.
🟥 Once manufacturing starts, the order cannot be changed.
✅ We strongly recommend reviewing your order carefully before placing it.

📦 Goods That Have Been Delivered

🚚 If your goods have been delivered but remain unopened and in their original condition, you may return them within:

✅ 30 Days from Dispatch – Full refund minus original shipping cost & restocking fee.
✅ 30 to 60 Days from Dispatch – Store credit minus original shipping cost & restocking fee.

❌ After 90 Days – Returns will NOT be accepted.

📌 Restocking Fees by Brand:

✅ Goods & packaging MUST be in their original condition.
🛑 We CANNOT accept returns if:
❌ The original packaging is missing or damaged (this includes skids or pallets).
❌ The item has been installed, used, or is missing parts.
❌ The return fails inspection. In this case, the return freight cost must be paid by the customer to have the item sent back to them.

⚠️ Final Thoughts

💙 We want you to be completely satisfied with your purchase. If you have any questions about our returns policy, please contact us—our team is happy to help!

🔹 All returned products must be:
✔️ In original, unused, and uninstalled condition.
✔️ In original packaging, free from writing, postage labels, or damage.
📩 Email us to request a Returns Form, fill it out, and include it with your return package for a faster process.

📷 Before returning your product, send photos of the item and packaging to:
📩 info@bathroomsalesdirect.com.au

🚛 Postage & Return Address

📌 Return postage costs are the customer’s responsibility.
📦 We strongly recommend using postal tracking & insurance.

⚠️ DO NOT apply postage labels directly to the product’s packaging.
🔹 Use a separate postage bag or box for shipping.

📍 Return Address:
Bathroom Sales Direct
🏢 81 Warren Road, Smithfield NSW 2164

🚫 If the package is not received in its original condition (with writing on the box, missing parts, or damage found upon inspection), the refund will be voided. You will be contacted to arrange collection of the item from our warehouse.

🟥 Returned products MUST be in new, resellable condition.

• ⚠️ Please Read Carefully Before Purchasing

  Some products CANNOT be returned or refunded once your order is confirmed. Please review the list below before placing your order.

  ---

  🚽 Vanity Units, Mirrors & Shaving Cabinets

  ❌ ALL brands – No returns or refunds.

  🪵 Nood Co Concrete Basins & Specialty Brands

  ❌ Cannot be returned or refunded after order confirmation.
  ✔️ Includes:

  • Madu Living Products
  • Pietra Bianca Products
  • Timberline Products
  • ADP Products

  🛁 Stone & Acrylic Baths

  ❌ Stone Baths from ALL manufacturers – No returns or refunds.
  ❌ Acrylic Baths from ALL manufacturers – No returns or refunds.
  ✅ EXCEPTION: Ovia Acrylic Baths may be returned in original packaging pending inspection, with a 15% restocking fee.

  🏗 Custom, Non-Stocked & Specialty Manufactured Products

  ❌ Cannot be returned once ordered, as they are made-to-order and non-resellable.

  ---

  🪨 Stone, Solid Surface, Silica-Free & Hardwood Slabs

  ❌ ALL brands – No returns or refunds.
  ✔️ This includes:

  • Stone Slabs
  • Solid Surface Slabs
  • Silica-Free Slabs
  • Hardwood Slabs

  ---

  📦 Damaged or Missing Packaging

  ❌ Products with missing or significantly damaged packaging CANNOT be returned.
  ✔️ This includes skids or pallets used in delivery.

  ---

  🏢 Commercial Quantities & Project Orders

  ❌ Due to stock commitments, we CANNOT accept returns on bulk commercial orders.
  ✅ In some cases, returns may be possible but will incur a restocking fee.

  ---

  🔥 Clearance Products

  ❌ All clearance items are FINAL SALE. No returns, refunds, or exchanges.
  ✔️ Warranty claims will still be upheld by our suppliers.

  ---

  🛑 Final Notes on Returns

  ✅ Goods & packaging must be in ORIGINAL condition.
  ❌ We CANNOT accept items without their original packaging or those with damaged packaging (including skids & pallets).

💙 We Want You to Love Your Purchase!

If you change your mind, you may return the product within 30 days from the date of dispatch for a full refund (minus a restocking fee).

🚚 Return shipping costs are covered by the customer.
📦 We do not organize return shipments for change-of-mind returns.

🔹 For smaller items: We recommend using a registered postal service.
🔹 For large items: If the item was delivered on a skid or pallet, it MUST be returned on the same skid or pallet to prevent damage during transit.

✉️ To start your return, submit a return request via email at info@bathroomsalesdirect.com.au.

🔄 Exchanges

🚫 At this time, we are unable to offer direct exchanges.
🔄 If you would like to exchange an item, return the unwanted item for a refund and place a new order.

📩 Simply submit a return request, and we will process your refund (less the restocking fee) once the item is returned to our warehouse.

🚚 Goods That Have NOT Been Dispatched

⏳ Once an order is placed, it cannot usually be changed.
🔄 In some cases, depending on warehouse processing, we may be able to assist—but a restocking fee will apply.

⚠️ For made-to-order items:
🟥 Manufacturing begins 24 hours after the order is placed.
🟥 Once manufacturing starts, the order cannot be changed.
✅ We strongly recommend reviewing your order carefully before placing it.

📦 Goods That Have Been Delivered

🚚 If your goods have been delivered but remain unopened and in their original condition, you may return them within:

✅ 30 Days from Dispatch – Full refund minus original shipping cost & restocking fee.
✅ 30 to 60 Days from Dispatch – Store credit minus original shipping cost & restocking fee.
❌ After 90 Days – Returns will NOT be accepted.

📌 Restocking Fees by Brand:

✅ Goods & packaging MUST be in their original condition.
🛑 We CANNOT accept returns if:
❌ The original packaging is missing or damaged (this includes skids or pallets).
❌ The item has been installed, used, or is missing parts.
❌ The return fails inspection. In this case, the return freight cost must be paid by the customer to have the item sent back to them.

⚠️ Final Thoughts

💙 We want you to be completely satisfied with your purchase. If you have any questions about our returns policy, please contact us—our team is happy to help!

🔹 All returned products must be:
✔️ In original, unused, and uninstalled condition.
✔️ In original packaging, free from writing, postage labels, or damage.
📩 Email us to request a Returns Form, fill it out, and include it with your return package for a faster process.

📷 Before returning your product, send photos of the item and packaging to:
📩 info@bathroomsalesdirect.com.au

🚛 Postage & Return Address

📌 Return postage costs are the customer’s responsibility.
📦 We strongly recommend using postal tracking & insurance.

⚠️ DO NOT apply postage labels directly to the product’s packaging.
🔹 Use a separate postage bag or box for shipping.

📍 Return Address:
Bathroom Sales Direct
🏢 81 Warren Road, Smithfield NSW 2164

🚫 If the package is not received in its original condition (with writing on the box, missing parts, or damage found upon inspection), the refund will be voided. You will be contacted to arrange collection of the item from our warehouse.

🟥 Returned products MUST be in new, resellable condition.

🛑 Received the Wrong Item? Missing Something? Let’s Fix It!

We know how important it is to receive exactly what you ordered. If you have:

❌ Received an incorrect item
❌ Not received an item from your order

Please contact us within 24 hours of receiving your order so we can quickly investigate and resolve the issue for you! 🚀

📩 How to Report an Issue

To help us resolve the issue as fast as possible, please send us an email with the following details:

✅ Your Order Number 📦
✅ Photos of the Incorrect Item(s) Received (if applicable) 📸
✅ A Brief Description of the Issue 📝

📧 Email us at: info@bathroomsalesdirect.com.au
💬 Prefer Live Chat? Speak with one of our team members instantly using our Live Chat function on our website!

🚀 What Happens Next?

Once we receive your request, our team will:

1️⃣ Investigate the issue and verify the incorrect/missing item.
2️⃣ Arrange a quick resolution – whether it’s shipping the correct item or providing a return solution.
3️⃣ Keep you updated every step of the way so you know exactly when to expect your replacement or refund.

⚠️ Important: We require notification within 24 hours of receiving your order. Delayed reports may impact our ability to resolve the issue.

📦 Returning an Incorrect Item

If you received an item that was not what you ordered, we may request you to return it in its original, unused condition. Our team will provide you with return instructions and any applicable shipping labels.

✔️ Goods must be returned in their original packaging.
❌ We cannot accept returns of used, installed, or damaged items.

💙 Our Commitment to You

Mistakes happen, but we’re committed to making things right, fast, and hassle-free! Your satisfaction is our top priority, and we will do everything we can to ensure you get the products you ordered, exactly as expected.

📩 Need Help? Contact us anytime at info@bathroomsalesdirect.com.au or via Live Chat on our website!