Shipping Policy

  • Bathroom Sales Direct only ship within Australia
  • Delivery is via Australia Post or third party courier
  • All deliveries are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, Bathroom Sales Direct are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • If you are not home at the time of delivery additional delivery charges may apply.
  • Shipping cannot be sent to PO boxes and items must be delivered to occupied addresses
  • Order cannot be cancelled once order has been shipped.
  • Shipping times may vary depending on your location, please allow 2 – 10 business days for delivery of stocked items.  Additional time for items that need to be ordered in may cause delays.  Back orders or delays will be notified to you directly.
  • Shipping charges are determined by packing size, weight and delivery location.
    • PLEASE NOTE FREE SHIPPING UNDER 20KG APPLIES TO THE FOLLOWING CATEGORIES 
    • Tapware 
    • Accessories
    • Showers
    • Any any other small items
  • ALL CERAMICS, SINKS, VANITIES, BATHTUBS, BASINS, TOILET SUITES and Large Scale Items occur a Shipping Charge

 

Pickups
For all pick orders a pickup number will be supplied via email. Pick Up orders could take anywhere between 24-72 hours once ready.

Returning of Goods
Goods returned to Bathroom Sales Direct for change of mind or you have ordered incorrectly, will only be accepted on the below conditions:

          • Bathroom Sales Direct must be notified within 48 hours of acceptance of goods, of intent to return items.
          • Must be returned BEFORE 30 days of original purchase.
          • Goods must be returned in full ie. No missing parts.
          • Goods/ Packaging must be in a saleable condition.

 

These Conditions Apply to ALL Returns:

          • 20% restocking fee applies for all items returned after 30 days of purchase 
          • NO returns of special orders, custom made vanities, ADP or Timberline products will be accepted.
          • No Returns of Vanities that have been opened or bath tubs are accepted  
          • Delivery costs are non-refundable and return postage is at the expense of the customer.
          • All items must be in original condition, no writing or damage to the packaging and uninstalled. We recommend all returned items are sent with postal tracking and insurance. Please place in a bag/box as any damage to the original packaging will result in a charge. Returns must be returned in a bag/box as any damage to the original packaging will result in a charge.
          • When returning an item before 30 days, the customer covers the shipping cost back to the Bathroom Sales Direct Warehouse
          • All returns will undergo a quality check upon return to Bathroom Sales Direct Warehouse. Bathroom Sales Direct will email once your return has been processed. Please allow 14 days for this.
          • A full refund will only be applied if goods are deemed not fit for purpose or an alternative cannot be offered. Refunds will be available for all goods sold with major faults/defects as per Australian Consumer Law.

All returns will be handled on a case by case basis and is at the sole discretion of Bathroom Sales Direct 

Damaged Goods

 

ALL GOODS MUST BE INSPECTED WITHIN 48 HOURS UPON RECEIVING FOR BREAKAGES OR DAMAGES OR CLAIMS COULD BE VOID

IF YOU NOTICE THE PARCEL LOOKS DAMAGED UPON RECEIVING PLEASE TAKE PHOTOS OF THE ITEMS BEFORE UNPACKING.

Heavy and Fragile Item Delivery Assistance
Our drivers are equipped to deliver heavy products to the front entrance of single level house only with flat drive ways. For apartment or challenging sites, the driver will need assistance from trades or customers to move products. Please let our team know if there are access difficulties at your home. Redelivery fees will apply if the driver is unable to deliver products when they arrive to site.

Authority to Leave
You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.

Remote Locations
Some very remote locations may not be accessible by our logistics suppliers and your items will be delivered to the nearest transport depot, hub or Post Office. You will be advised by our delivery company if this is the case.

Out of Stock Products
We hold a wide range of stock in our Sydney distribution centre with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised we will call you ASAP or email after placing your order to find an alternative or work with you on a delivery time.

 

Shipping Prices

All orders under 20kgs in NSW, ACT, VIC, QLD & SA  is free.

  • PLEASE NOTE FREE SHIPPING UNDER 20KG APPLIES TO THE FOLLOWING CATEGORIES 
  • Tapware 
  • Accessories
  • Showers
  • Any any other small items

ALL CERAMICS, SINKS, VANITIES, BATHTUBS, BASINS, TOILET SUITES and Large Scale Items occur a shipping Charge

A $25 flat fee will be charged for shipping to NT, TAS & WA.
All orders between over 20kgs will be calculated based on Suburb and Postcode of delivery.